Last Updated: February 9, 2024 – 09:15 AM
From now on, “partner” refers to the user of the Drop Shipping service. “Customer” refers to the end consumer who places electronic orders on the partner’s website, as these orders are processed and shipped by our company.
Terms of Participation in the Service:
The partner must possess a professional VAT number, be a client of our company, and have access credentials to our website.
The partner must have an active agreement with at least one of the following courier services:ACS
Speedex Courier
ΕΛΤΑ Courier
General Post
Easy Mail
Courier Center
Tachydema
Last Mile
Or any other service capable of issuing electronic vouchers in PDF format.
Our company also handles shipments to European countries via DHL (cash on delivery via DHL is prohibited).
The total number of daily shipments per partner is: 100 shipments per business day.
IMPORTANT: The registered office of our company is at 184 Monastiriou Street, Thessaloniki, P.O. 54628, where our central management offices are located. Operating hours are 09:00 AM – 05:00 PM, excluding weekends.
Terms of Service:
Courier companies pick up parcels from the Tradesor O.E. headquarters upon the partner’s request on business days between 4:00 PM and 5:00 PM, except Saturdays. Issuing vouchers and covering shipping costs are the partner’s responsibility. Pickup orders from our company are initiated by the partner and not by our company. Collected cash on delivery amounts are deposited directly into the partner’s accounts by the courier.
Tradesor O.E. charges the following fixed fees per day of service:
NUMBER OF PARCELS
DAILY FEE & OTHER CHARGES
1 to 20 parcels
€5 per day of service
21 to 40 parcels
€10 per day of service
41 to 60 parcels
€15 per day of service
61 to 80 parcels
€20 per day of service
81 to 100 parcels
€25 per day of service
For shipments via courier within Greece: (For bulky parcels > 0.80 x 0.60 meters) Applies only to shipments prepaid by the partner’s customer. Shipments via courier with cash on delivery are not serviced.
Domestic ground shipments: €7
Greek islands: €15
Additional €5 per shipment
Necessary documents such as retail receipts and invoices for customers must be sent electronically by the partner only.
Tradesor O.E. is not responsible if the customer receives a damaged or defective product due to the courier’s fault. In such cases, our company commits to reporting the incident, but the compensation process, if required, will be handled exclusively between the partner and the courier.
Tradesor O.E. is not responsible if the customer does not receive their order within a reasonable time due to the courier’s fault.
Tradesor O.E. is obligated to securely package and prepare all partner shipments for the customer. Packaging materials and staff costs are included in the daily fee paid to our company by the partner.
RETURN POLICY:
Returns of defective or incorrect products via courier must be sent exclusively to the partner’s address. If the partner wishes to return the products to our company for a credit invoice, they must issue a delivery note listing the products to be returned (title and six-digit product code) and notify us once a batch of returned products is collected. Our company will then send a courier, free of charge, to the partner’s location to collect the consolidated return shipment.
For returns of undelivered shipments to the partner’s address, the partner is advised to follow the above procedure for collecting the products.
In cases where the partner deems a product change via hand-to-hand delivery necessary, they must reorder the product via our website, pay for it, and then issue the corresponding voucher to us for preparation and shipping to the customer. If the partner’s daily shipments exclusively involve hand-to-hand deliveries due to defective or incorrect products, no daily service fee will be charged. For returns via hand-to-hand delivery, the partner is advised to follow the above procedure for collecting the returned products.
Returns without prior notice, with shipping costs covered by our company, will not be accepted, and parcels will be returned to the sender. Prepaid fees are non-refundable.
For returns requiring transport via a freight company (not courier), the process is as follows: The partner must issue a delivery note from their location to ours, send one copy to us and one to the customer, who must present it to the freight company when returning the parcel. Pickup orders and freight company selection are exclusively managed by our company. For a return via freight, the parcel must be in the same condition as received (packaged in its box with all accessories). If the packaging is damaged, the product is deemed out of warranty, and the return is not possible.
Once returned to our company, the parcel is inspected. If found defective, a new product will be sent to the customer free of charge. If not defective, the partner will be charged for the return shipping costs of the first shipment and the cost of the new shipment, while the customer will receive the same product. If the customer informs the partner that they do not want the same product and requests a refund, the partner must refund the customer within their own determined timeframe or in accordance with the return policy stated on their website. The return shipping costs borne by our company will be added to the partner’s monthly fee payment, which they must deposit via bank transfer.
For all returns, a technical inspection report will be issued describing the findings and the condition of the received parcel.
COMPANY COMMITMENTS AND TIMEFRAMES
Tradesor O.E. commits to sending all partner orders to customers on the same day, provided the partner strictly adheres to the following conditions:
The wholesale order of products to be subsequently shipped via Drop Shipping must be prepaid via bank deposit or cash at our physical store for the service to be available.
The partner must send all accompanying vouchers via email (tradesor.export@gmail.com) in a .zip file on business days, except Saturdays, and strictly by 11:30 AM. Orders placed after 11:30 AM will be shipped the next business day.
The partner must electronically send all necessary documents to the customer without mediation from Tradesor O.E. Our company is not responsible if the customer does not receive the corresponding proof of purchase from the partner’s website. Tradesor O.E. does not store any personal details listed on the vouchers shared by the partner.
Our company provides the partner with the ability to monitor shipments through a shared digital file, which allows tracking of daily shipments and service fee charges.
PAYMENT POLICY AND INVOICING
The fixed monthly fees for all shipments must be deposited between the 1st and 5th of each month into the company’s bank accounts listed in the payment details section. The partner will first receive a detailed list of their monthly shipments and the amount due. After payment, the partner will receive an electronic service provision invoice from our company.
To participate in the service, contact tradesor.export@gmail.com.
