(Terms last updated: 09 September 2022 – 13:15 PM)
Henceforth “partner” will refer to the user of the Drop Shipping service.
“Customer” will refer to the final consumer who places online orders on the partner’s website, as they are forwarded for processing and shipping by our company.
Terms of participation in the service:
The partner must have a professional VAT number, belong to our company’s customer list and have the access codes to our website.
The partner must have an active cooperation and agreement with at least one of the couriers:
ACS, Speedex Courier, ELTA Courier, General Post, Easy Mail, Courier Center.
Our company does not handle orders from the “Smart Cart” of skroutz.gr
The total number of shipments of the daily service per partner is:
20 shipments per business day.
CAUTION:
The registered address of our company is Santaroza 8, Thessaloniki, P.O. 54627, 2nd floor where the main management offices are located.
The operating hours are 10:00-18:00, excluding S/F.
Terms of Service:
1) The transport-courier companies will pick up the parcels from the Tradesor O.E headquarters upon the order of the partner on weekdays and between 16:30-18:00, excluding Saturdays. The issuing of accompanying vouchers and the charging of transport costs will be borne by the partner. The delivery order from our company’s headquarters will be given to the courier companies after the partner’s request and not our company’s. Collected counter payments will be deposited by the courier directly into the partner’s accounts.
Tradesor O.E. will receive the following commissions per service day:
PLENTY OF PARCELS | DAILY SUPPLY AND OTHER CHARGES |
From 1 to 9 parcels per day | 2 euros for each day of use of the service |
From 10 to 15 parcels per day | 4 euros for each day of use of the service |
From 16 to 20 parcels per day | 6 euros for each day of use of the service |
For every shipment via a transport company within Greece: (For bulky parcels >from 0.80X0.80 cm) Applies only to shipments that have been discounted by the partner’s customer. Shipments via courier and cash on delivery are not serviced |
Transport costs are borne by the partner (7 euros for land parts) (19 euros for Greek islands) + 2 euros for each shipment |
2) 2) Necessary documents such as retail receipts and invoices to customers will be sent exclusively and only electronically by the partner.
The company Tradesor O.E bears no responsibility in case the customer receives a broken or damaged product under the responsibility of the transport-courier company. In this case, our company undertakes to declare the incident, but the compensation procedure, if required, will exclusively concern the partner and the transport company.
The company Tradesor O.E bears no responsibility in case the customer does not receive his order in a reasonable time with the responsibility of the transport-courier company.
The company Tradesor O.E must pack safely and with all the standard shipping and parcel preparation conditions, all the shipments of the partner destined for the customer. The costs of packaging materials and the staff employed are included in the daily supply that our company receives from the partner.
RETURN POLICY
Customer returns of defective and incorrect products via courier will be made exclusively at the partner’s headquarters. The partner, in the event that he wishes to return the products to our company for the issuance of a credit invoice, must issue a shipping slip where the products to be returned will be indicated (title and six-digit product code) and, if he collects a number of returned products, inform the our company. Our company undertakes to send a transport company, free of charge, to the partner’s headquarters in order to receive the consolidated parcel of the products to be returned.
In case of return of undelivered shipments to the partner’s headquarters, the partner is recommended to follow the above-mentioned procedure of gathering the number of products.
In cases where the partner considers that it is necessary to change the products of his customers through the delivery-receipt process (hand-to-hand change), he must re-order the product through our website, pay for it and then issue the corresponding voucher which will be communicated to us in order to prepare and ship the product to the customer. In the event that the partner’s daily shipments are exclusively delivery-pickup shipments due to the shipment of defective or incorrect products, the daily supply of the service is not charged to the partner. For the returned products through delivery-collection, the partner is recommended to follow the above-mentioned process of gathering the number of products.
Product returns without prior notification, with transport costs borne by our company, will not be accepted under any circumstances and parcels will be sent back to the sender.
Commissions previously received are not refundable under any circumstances.
For returns of customer products that require transport with a transport company (not courier) the procedure is as follows: The partner must issue a consignment note from his head office to our head office, send a copy to us and a copy to the customer, which he must present with the transport company when receiving the package he wishes to return. The order for the receipt of the package is given exclusively by our company, as is the choice of the respective carrier. In order to carry out the return by transport, the parcel to be returned must be in the condition it was received (packed in its box, with all accessories). If the packaging is damaged, the product is immediately deemed to be out of warranty and cannot be returned.
The parcel, after it is returned to our company, is checked and if it is found to be defective, a new product is sent free of charge directly to the customer.
In the event that it is not found to be defective, the partner is charged the costs of returning the parcel to our company as well as the costs of the new shipment, while the same product is returned to the customer. If the customer informs the partner that he does not wish to receive the same and requests a refund from the partner, the partner must return his money to him in a period of time that he deems necessary or act in accordance with the terms of use he has defined on its website and concerns product returns, while the return costs that will be borne by our company are added to the amount of the monthly commission payment that the partner must deposit to us via bank.
In all cases of returns, a technical inspection report is issued describing the findings and the condition of the parcel received.
CORPORATE COMMITMENTS AND TIME DEADLINES
The company Tradesor O.E undertakes to ship all the partner’s orders to its customers on the same day, as long as the partner expressly complies with all the following conditions:
- 1) The wholesale order of the products that will be sent later via Drop Shipping, must definitely be prepaid via bank deposit or via cash at our company’s physical store, in order to be able to use the service.
- 2) The partner must send all accompanying vouchers via e-mail (tradesor.export@gmail.com) in a .zip file to weekdays except Saturdays and strictly until 1:30 p.m. Partner orders placed after 1:30pm will be shipped the next working day.
- 3) The partner must electronically send all the necessary documents to the customer without the mediation of the company Tradesor O.E. which bears no responsibility in the event that the customer does not receive the corresponding document proving the purchase made on the partner’s online page. Also, the company Tradesor O.E. does not store any personal information written on the vouchers communicated to us by the partner.
- 4) Our company provides the partner with the ability to control the shipments through a digital file in common use which gives the possibility to control the daily shipments and the charges of the service’s supplies.
PAYMENT AND ID ISSUANCE POLICY
Fixed monthly commissions for all shipments must be deposited from the 1st to the 5th of each month to the company’s bank accounts listed in section Payment details after the partner is first sent a detailed list of his monthly shipments where the amount of the deposit due will be indicated. After paying the amount of commissions, the partner will receive the corresponding electronic service provision document from our company.
To register for the service, please download the file by clicking HERE and after you have read the terms on this page, you must send it signed to tradesor.export@gmail.com.